Experience & Community Audits
See your organization through the eyes of the people you serve.
Every organization has an experience it intends to create.
Welcoming. Easy to navigate. Valuable. Connected. Worth returning to.
But intention and experience are not always the same thing.
Sticky Notes conducts independent, outside-in reviews of the member, attendee, volunteer, and community journey to uncover the moments that strengthen connection and the friction points that quietly work against it.
The goal is not simply to find what is broken. It is to better understand what people actually experience as they move through your organization.
From the first website visit or registration form to onboarding, communications, events, volunteering, community participation, and renewal, every interaction sends a message about how easy it is to participate, whether people feel understood, and whether being part of the organization feels meaningful.
What we look for
Depending on the engagement, an audit may examine:
The member or participant journey from first contact through renewal
Joining, registration, and onboarding experiences
Communications and key touchpoints
Events and attendee experience
Volunteer pathways and opportunities to contribute
Community participation and peer-to-peer connection
Friction, confusion, and unnecessary barriers
Moments where the experience becomes overly transactional
Whether people can easily understand what to do next
Where Clarity, Connection, and Contribution are being strengthened or lost
The work may include experiencing the organization as a member or participant, reviewing communications and digital touchpoints, attending events, conducting stakeholder conversations, and identifying patterns across the journey.
What you receive
The result is not a hundred-page report that sits on a shelf.
Sticky Notes provides a clear assessment of what is working, where friction exists, and where small or significant changes could create a more meaningful experience.
Recommendations are prioritized around practical opportunities to improve the journey, strengthen connection, remove unnecessary barriers, and create more meaningful ways for people to participate and contribute.
Because people do not experience your organization through your strategic plan or organizational chart.
They experience it one interaction at a time.
And those interactions ultimately shape whether they stay, participate, contribute and care.
